Frequently Asked Questions

Why choose Communicaid?

General
Communicaid, Inc. is a premier provider of comprehensive translation and interpretation services. Headquartered in Silicon Valley, California, we serve a wide variety of market verticals, specializing in complex, highly-technical projects. We are trusted by many of the biggest players in Silicon Valley and around the world because we consistently deliver the highest level of accuracy in the industry.

Accuracy
A single incidence of a misplaced zero can dramatically impact your project. That's why we developed software to ensure that every digit is accounted for in the final product. In addition to the industry-standard three-step proofing process (TEP), Communicaid employs our proprietary +N numeric proofing tool, SafetyNet™, to ensure the numeric accuracy of your translations. Even if your project is not specifically technical in nature, you will benefit from our extreme attention to detail.

Personalized Service
At Communicaid, we promise the highest level of customer service available. Our goal is to exceed your expectations at every juncture. We guarantee your satisfaction with all aspects of your service and work continually with you to set ever-higher standards for reliability, quality and customer service.

We employ only the most experienced, professional staff in the industry and pair you from the onset with a Personal Project Manager (PPM), who oversees your project from start to finish. Your PPM is your direct line to a live person, so you never get stuck in a phone tree at Communicaid. Your PPM also uses our powerful matching database to select a specialized team for your project. The linguists assigned to your project are all Communicaid-accredited and meet our rigorous standards of language proficiency, industry-specific expertise, translation experience and reliability.

Experienced
Communicaid has been serving the business-to-business community since 1993. Since our inception, we have translated millions of words for some of the largest companies around the world. We believe in the long-term client approach and deliver the highest possible level of personalized service in the industry.

Timely
When you need a quick turnaround for your translation project, trust Communicaid to deliver. We use our proprietary enterprise management software to track your project from start to finish, which allows us to carefully monitor its progress and deliver the final product on time, every time. In fact, we often deliver our projects ahead of the projected schedule. If you need a rush job or just need to be sure it will be delivered on time, call Communicaid.

Secure
In this day of identity theft, phishing and other cyber crimes, it is more important than ever to know your project is handled with the utmost attention to security. With Communicaid, you can be confident of your project safety. All staff members are trained in our rigorous security protocol and bound by a strict confidentially agreement. We also maintain our own private, encrypted server to house your documents and utilize a secure data-transfer protocol to receive and deliver your documents.

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